Frequently Asked Questions
Got questions? The answers are probably right here:
1 - What is PhoneAnywhereCheap?
PhoneAnywhereCheap is a "prepaid airtime on demand" international
calling service that saves you up to 85% on international calls made
from your cell, home, or business phone. Low phone rates are available
24 hours a day, 7 days a week without the hassle of PIN numbers or
hidden fees. We deliver this service wholesale using crystal-clear AT&T
infrastructure through our partner, "Send-Global," which is referred to
on several pages of this site.
2 - How do I purchase PhoneAnywhereCheap?
Why not try
it free first? We want all our customers to love our service
before they purchase it. Just click "Sign Up" at the very top of this
page, select your language, and follow the easy set-up directions. Once
you're a customer you can return to our website, click on
Your Account above, select your language,
enter your phone number and security code at the top right of the page,
and add more time to your account. It's as quick and simple as that.
3 - How do I
Try It Free?
Simply click Free Trial, fill out the brief
form, and we'll give you $3.00 of free calling time to try the service
before you buy it.
4 - When can I begin using the service?
Your account will be activated immediately upon credit card
verification. You can print a signup receipt while you're online. You'll
receive an email with your account information plus instructions on how
to use the service and how to access your secure online account.
5 - Do I press SEND after calling a number?
NO -- do not press SEND after the phone number you are
calling. You will be charged international cellular rates by your phone
carrier if you do. Phoneanywherecheap works without the need to press
"send" after dialing your number.
6 - Do I have to change or cancel my current service provider?
No, our service can be used from any phone and you stay with your
current carrier -- no switching required. To use PhoneAnywhereCheap
requires dialing around or bypassing your current carrier. You do this
by dialing our access number first, then your destination number.
7 - Is PhoneAnywhereCheap similar to a Calling Card or Phone Card?
Do you use calling cards or phone cards? If so, you'll love the
simplicity of PhoneAnywhereCheap. We've taken away many of the hassles
of conventional calling cards to deliver a simple, easy way to purchase
prepaid calling time with NO PIN NUMBERS to enter. Enjoy very low
per-minute rates and fast, clear connections. Manage your account online
24/7 and get access to many enhanced calling features.
8 - Can I use PhoneAnywhereCheap outside the U.S.A.?
PhoneAnywhereCheap is designed to make international calls from
the United States to any country in the world. Canadian residents
joining PhoneAnywhereCheap get a special toll-free access number in
Canada so they can call internationally from Canada. PhoneAnywhereCheap
is not currently configured to deliver low-price calling from
International locations back to the USA or Canada.
9 - Does PhoneAnywhereCheap have any extra fees?
No, there are no hidden fees whatsoever! In fact taxes are the only
additional charge you may incur. Other than that, you pay only for the
time you actually talk.
10 - Do PhoneAnywhereCheap rates vary?
No, we don't do "peak" or "off-peak" hours: you always pay the
lowest rates 24 hours a day, 7 day a week. It's easy to know the cost of
your calls no matter when you make them, around the clock.
11 - Can you recharge your PhoneAnywhereCheap account?
Absolutely! Recharge your account 24/7 online at
www.phoneanywherecheap.com . Go to Your Account,
select your language, and enter your phone number and security code at
the top right of the page. You can also select Auto Recharge and your
account will automatically recharge in the amount you select, and you'll
never run out of minutes.
12 - Is there a minimum usage fee?
No, PhoneAnywhereCheap has no minimum usage requirement -- you pay only
for calls you make. There are no monthly or weekly service charges,
either.
13 - Do I have to prepay to use PhoneAnywhereCheap?
Yes! This is a prepaid calling service similar to conventional phone
cards or calling cards. Our prepaid service requires NO contracts, NO
maintenance fees, and NO connection charges. It delivers the best
wholesale calling rates through two different rate plans: Basic and
Elite.
14 - What's the difference between the Basic and Elite rate plans?
PhoneAnywhereCheap offers great rates in two plan options. Our Basic
Rate plan delivers the same great rates you see posted on our
home page -- with NO
membership fee. If you upgrade to the Elite Plan, you'll get a 20%
savings over Basic rates and you'll pay a one-time fee of $5.95.
15 - What is the Tell-A-Friend Promo Code?
Once you return to PhoneAnywhereCheap and make a purchase we give you
your own Tell-A-Friend Promo Code to hand out
to friends and family. You'll earn $2.00 in free calling time each time
a friend or family member tries PhoneAnywhereCheap.
16 - How do I manage my PhoneAnywhereCheap account?
You can easily self-manage your account. Just go to the
Your Account tab at
www.phoneanywherecheap.com, select your language, and login at the top
right of the page. You can recharge your account, make changes to
your account, view your call records and purchases, and print
Tell-A-Friend Promo code cards to give to your friends and family. More
on Tell-a-Friend is in question 15.
17 - How do I contact Customer Service?
You have 24/7 access to our state-of-the-art Customer Service System by
simply clicking Your Account on any page at
www.phoneanywherecheap.com.
18 - Who can I contact if I have general questions about the
PhoneAnywhereCheap service?
Simply click the Contact tab at
www.phoneanywherecheap.com. We'll respond to your inquiry the same day.
19 - How do I protect my credit card information?
The highest level of industry-standard SSL encryption protects the
information you submit on our web site. All our sign-up forms and the
Send Global management system use SSL encryption to protect your
sensitive data like credit card numbers, customer information, and
passwords. All your credit card information received is then stored on
our secure servers. Our database servers are located on our private and
isolated network that is NOT on the Internet. The servers are only
accessible through our proprietary fraud proof technology, which
protects your information. To verify that the page you are accessing is
secure, look for the padlock symbol at the bottom of your browser
window.
Updated June 16, 2008
